Returns and refunds

Fisaude has the following returns and refunds policy:

• You must firstly notify us of your desire to return the item(s) by sending an email to store@fisaude.com, with a brief explanation of the reason for the return. Please take note that in many instances we can work together with you help you in order to resolve the issue, thus saving you time and effort.
• You will have 15 business days from the date you receive your order to return an item.
• Please remember that no exchanges or returns can be made if the item is not in its original packaging or is used, incomplete or has any defects.
• In general, and according to the law, we want our customers to return their items in conditions that allow us to put them on sale. We do not accept the return and refund the products manufactured (specific tillers or special colors).
  For hygiene reasons, we do not accept products whose packaging has been opened, special order or items not in the catalog.

• You must send the item to our site at Calle de la Constitución 124. Fuenlabrada (28946). Madrid. Spain To the attention of the Quality Department, in its original packaging and in perfect condition, as it was received, including a note with the order number in the package and an indication as to whether you would like to exchange the item or would like the amount to be refunded.
• If the reason for the return is an error which is attributable to Fisaude (misdelivery, product defects, damage during transit, etc.), we will take responsibility for the collection and the exchange or refund, without the customer incurring any costs. For for information please consult OUR PRODUCT WARRANTY.
• Should a return be requested and if the payment had been made by bank transfer, you must also inform us of the account number along with the IBAN so that we can make the payment. If the payment was made by card or PayPal, this will not be necessary as the payment will have been made with the same card or PayPal account.

• Once we receive the item and check that it is in perfect condition, we will immediately proceed to refund the amount.
• Should you request that we exchange the item, please indicate which item you would like it to be exchanged for. If there is a difference in price that is in our favour, you may decide to pay it by bank transfer. If the difference is in your favour, Fisaude will make the refund as explained in the previous point. Please do not forget that the cost of the new delivery will be the standard amount (check approximate rates here: SHIPPING COSTS), and that this will be taken when evaluating the balance in favour of or against the return.

If you have any further questions on the matter, please do not hesitate to contact us at store@fisaude.com.