Make your purchase online or send us an e-mail if you have any questions

OUR PRODUCT WARRANTY

All the products under warranty (from the time of the sale until they receive the end customer) will be repaired by the manufacturer at no cost to the customer, bearing in mind the aspects covered by the warranty. If you are unable to find the information you require or have any questions, please do not hesitate to contact us by sending an email to store@fisaude.com. We will be happy to assist you.

At Fisaude we guarantee that for all of your purchases:
  • The product is new.
  • The product is sent in its original packaging.
  • We offer an aftersales service for all products.
How to process a warranty

In order to process, you simply have to send us an email at store@fisaude.com and we will ensure that you receive a response from our customer services team within 48 working hours.

It is very important to provide the following information in this email:

  • Your name.
  • Product model, reference or description.
  • Invoice or Order Number.
  • Brief explanation of the issue. Attaching photos or videos is a very valuable source of information for our analysis and will speed up the process. Attach them if you think they will best help to explain the issue.

All our products are original and new brands that have the direct manufacturer’s warranty. Our commitment is to achieving your complete satisfaction, so if you are not satisfied we will return your money.

 Purchase terms

  • >VAT included in all products
  • >Purchases over 300€: shipping included
  • >Purchases under a 300€: shipping costs 11,95€
  • * Shipping costs may vary depending on the weight and volume of the products.

 Payment Methods

  • >Credit cards: VISA, 4B, Master Card, American Express...
  • >Bank transfer
  • >Paypal
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